Refunds and Returns

Last updated: October 13, 2026

A damaged or faulty canvas

If a canvas or a paper proof arrives damaged or faulty, write to support@painted.app within fourteen days of delivery with a photograph of the problem. We send a replacement with the same edition number, or refund it in full. You do not have to send the damaged one back unless we ask.

Returning an edition

An edition or a paper proof can come back within fourteen days of delivery, in the condition it arrived, for a full refund of the price. Write to us first and we send the return address. The return postage is yours, and we recommend insuring it at the price paid. A returned edition's number is retired and never sold again, so the ledger shows it as returned.

A commission cannot come back

A commission carries your monogram and your year, so it is made to your specification and the fourteen-day right to return it does not apply. Your rights for a damaged or faulty canvas are not affected, and we replace it as above.

The last copy

If two people pay for the twenty-fifth copy of a painting within the same minute, the payment that arrived second is refunded in full, by hand, within two working days, and we write to say so. Nothing is printed for it.

Who handles it

PaintedApp, LLC issues every refund through Stripe, to the card that paid. The full terms are in the Terms of Sale.